About this role
We are recruiting an Apprentice Work Planner to assist the Senior Work Planner to deliver roofing repairs to our social housing clients, in particular Ongo Homes. They will be based in the commercial office on Northampton Road, Scunthorpe, although we offer agile working so there will be an aspect of working from home.
The role is 40hrs per week, Mon–Fri, 8.30am–4pm (however, we offer agile working)
You will be studying towards Level 3 Business Administration and the course is expected to last up to 21 months including the End Point Assessment.
The rate of pay for this position is £6.40
Main duties include;
- Assisting Senior Works Planner to manage repairs contracts for social housing landlords
- answering calls from Clients and tenants
- arranging appointments and scheduling repairs
- data entry, updating operating systems and customer records and other administrative contract support
- offering fantastic customer service to our tenants
- occasional tenant/property visits where required
- liaising with roofers and other trades
Knowledge, Skill and Experience desired not essential:
- Experience of working within a customer service environment
- Equality, Diversity and Inclusion awareness
- Good communication skills, both oral and written
- Problem solving and decision making skills
- Ability to deal with difficult/irate customers in an appropriate professional manner
Does the above sound like your ideal next role? If so, we would love to hear from you. Please apply directly through this advertisement.
