Area Manager - Maintenance Services

Job Title: Area Manager – Maintenance Services

Overall Purpose of Job

You’ll be directly managing a team of trade staff carrying out maintenance to tenanted and empty properties.

It’ll be your responsibility to ensure the delivery of an excellent maintenance service.

We offer all our employees a great package of benefits, including:

• Competitive salary £42, 037 which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

There are lots more benefits to working for Ongo

Our Values

Responsibility

• For the effective management of staff working within the maintenance services team.
• To create a team where a culture of excellent customer service is a key focus for all job activities;
• For the delivery of a service that provides excellent Value for Money whilst also achieving performance targets set out.
• To ensure that our quality standards are met.
• Communication with all stakeholders is clear and effective at all times.
• To deliver a service that meets all our Health & Safety, regulatory and legislative standards.

Drive

• To grow talent and capability in the team by ensuring all employee appraisals undertaken both effectively and timely, addressing any issues as appropriate;
• To maintain our properties to the expected standards with Value for Money in mind.
• To develop, implement & embed a performance framework across the service area.
• For continuous improvements that enhance the delivery of the maintenance service.
• To ensure that legislative requirements are met.
• To find innovative solutions to a range of maintenance activities.
• To challenge the norm
• To learn and develop yourself whilst undertaking this position.

Partnership

• Working closely with staff, tenants and customers at all times.
• Actively engage with our contractors to ensure that Ongo’s requirements are met.
• Through effective communication to all our colleagues.
• By taking into account other service areas within ongo.
• Working with other organisations to deliver our commercial offerings.

There are also some things we should tell you about the role;

• Management of staff will be an important part of undertaking this role and you will be expected to lead by example.
• Effective and informed decision making will play a huge part in the role on a daily basis.
• You will need to be well versed in all aspects relating to Value for Money and meeting our cost and performance objectives on a consistent basis.
• The role will include dealing with complaints and communicating closely with our tenants.
• You will have responsibility to ensure resources are fully utilised at all times.
• You will be responsible for vehicles, plant and equipment used by our trade teams.
• Prioritising and meeting deadlines is a daily occurrence.
• You will be expected to have excellent two way communication skills.
• You will be expected to carry out quality assurance checks to our properties and neighbourhoods.
• You will be expected to use your technical skills and knowledge to provide schedules of work and determine the associated costs.
• There are some physical elements to this role, including manual handling, lone working and working outside in all weathers.
• You’ll be responsible for the Health & safety of staff members across the service area.
• You will get to work with our tenants and customers and a great team of people.
• You will be expected to uphold Ongo’s policies and principles in relation to equality & diversity at all times.

This is what Knowledge, Skill & Experience you’ll require.

• Experience of managing teams carrying out a range of maintenance tasks.
• You’ll have experience of successfully managing and improving performance.
• You’ll have been part of a team that has delivered an excellent value for money service
• You will have performance managed individuals and teams in a way that has delivered improved performance.
• You will need experience of change management and the techniques involved.
• You must have motivation skills and experience of utilising those skills effectively.
• Excellent communication skills will play a key part in this role.
• Experience of property repairs and construction techniques.
• You will have an excellent knowledge of Health and Safety at Work legislation.
• Customer care orientated and dedicated to the provision of a quality service.
• You will be expected to have experience of creative problem solving and developing processes and working practises.
• You will be expected to have a full driving licence.
• The ability to work within specific deadlines and ability to prioritise workloads is essential.